Medical Support Assistant

Quick Facts

• Role: Medical Support Assistant (Pathology and Lab Service Department)

• Schedule: 40 hours/week, Monday–Friday, 7:00 am–4:00 pm (dependent on location)

Description

The Medical Support Assistant serves as the initial point of contact for clinics and patients, providing specialized administrative patient support within an interdisciplinary care model. The role includes scheduling appointments, responding to electronic orders and consults, coordinating patient administrative services, and documenting and maintaining accurate information in electronic records.

Responsibilities

• Provide expert administrative patient support for multiple clinics

• Recommend changes to clinic procedures based on current administrative guidelines

• Utilize advanced patient systems to support clinic operations

• Coordinate with the care team to review clinic utilization

• Verify and update demographics and insurance; schedule/cancel/reschedule appointments and consults; track no-shows and appointment requests from multiple electronic sources

• Coordinate administrative services for veterans, family members, caregivers, and the general public

• Follow clinical processes to address or hand off medical records received

• Use multi-line phone systems and apply proper phone etiquette

• Coordinate emergency and non-emergency transfers to other VA facilities or private hospitals

• Apply medical terminology to communicate effectively with clinicians and patients

• Adjust work flow/sequencing to meet team and patient needs

• Assist the team in reinforcing the plan of care and self-help solutions

• Participate in daily huddles to determine clinic needs

• Document appropriate information into the electronic record

• Verify/validate patient systems accuracy and resolve issues

Benefits

• Competitive salary with regular salary increases

• Paid Time Off: 37–50 days annual paid time off (annual leave, sick leave, and paid federal holidays)

• Parental leave (after 12 months): up to 12 weeks paid

• Child care subsidy (after 60 days, eligible income threshold): up to 25% of eligible costs (monthly maximum applies)

• Retirement: federal pension (5 years vesting) and federal 401K (up to 5% employer contributions)

• Insurance: federal health/vision/dental/term life/long-term care

• Telework: not available