Technical Account Manager

Quick Facts

Technical Account Manager responsible for end-to-end technical delivery, customer deployments, integrations, troubleshooting, and customer success.

Description

Own product deployment and operational readiness, including setup, configuration, fine-tuning, testing, and go-live. Act as a trusted technical advisor to drive customer adoption, resolve technical issues (including escalations), and realize measurable value. Identify account growth opportunities and help customers adopt AI-driven transformation to improve business outcomes.

Responsibilities

• Lead end-to-end product deployment: setup, configuration, fine-tuning, testing, and go-live
• Drive sensor and hardware rollouts and integrate with customer systems and third-party applications
• Ensure operational readiness and coordinate with product/engineering to resolve implementation issues
• Manage technical relationships as a trusted advisor; run customer reviews and provide technical guidance
• Troubleshoot product, configuration, and integration issues using established SOPs (aiming for ~20% independent resolution)
• Handle technical escalations, document issues, and recommend preventive solutions
• Manage implementation projects (planning, milestones, timelines, deliverables) with internal/external stakeholders
• Help customers measure outcomes, governance progress, ROI, and value realization
• Track adoption/utilization, business impact, and deliver executive-level reporting
• Identify opportunities to increase adoption and expand accounts; surface upsell/cross-sell across products/modules/sensors/integrations
• Recommend solutions based on evolving customer requirements
• Understand customer business processes and propose AI-driven transformation and use cases to improve productivity, automation, efficiency, and decision-making
• Drive AI adoption across customer teams and functions; identify potential for new business value and AUM growth

Requirements

• 3–6 years of experience in Technical Account Management, Technical Support, Product Implementation, or Customer Success
• Hands-on experience in software deployment, product configuration, troubleshooting, and system integrations
• Working knowledge of sensors, APIs, hardware, and software integrations
• Experience managing technical projects and coordinating cross-functional teams
• Strong customer relationship management, communication, and stakeholder engagement
• Ability to explain complex technical concepts in business terms to senior stakeholders
• Strong analytical/problem-solving, documentation, and reporting skills
• Basic understanding of AI, automation, and digital transformation technologies
• Commercial acumen to identify customer needs, upsell opportunities, and account growth potential
• Active, valid US work authorization (no visa sponsorship)

Benefits

• Comprehensive healthcare (medical, dental, vision)
• 401(k)
• Company-provided hardware
• Flexible paid time off