Technical Account Manager (TAM)

Quick Facts

• Title: Technical Account Manager (TAM)

• Salary: $90,000 - $110,000

• Location: Fully Remote

Description

Serve as a trusted technical advisor for a portfolio of enterprise customers, helping them maximize the value of solutions and achieve their business objectives. Combine technical expertise with commercial awareness to drive adoption, optimize solution performance, and deliver an exceptional client experience. Take ownership of key accounts, manage escalations, and proactively identify opportunities to improve processes, integrations, and service delivery.

Responsibilities

• Act as the primary technical point of contact for key accounts and build strong customer relationships

• Provide proactive and reactive technical support, troubleshoot issues, and ensure timely resolution

• Collaborate with internal teams to develop tailored solutions aligned to customer requirements

• Guide customers through best practices for implementation, integration, and ongoing optimization

• Oversee technical escalations and resolve complex or critical issues efficiently

• Identify risks to customer satisfaction and retention and proactively address concerns

• Provide insights and recommendations from customer feedback to influence product development and service improvements

Requirements

• Significant experience in a client-facing technical role, preferably Technical Account Management

• Proven track record managing and growing enterprise or complex client accounts

• Experience troubleshooting complex issues involving APIs, integrations, and cloud-based solutions

• Strong problem-solving skills to diagnose, escalate, and resolve technical issues with clear communication

• Experience handling escalations, conflict resolution, and negotiation

• Ability to collaborate cross-functionally with Product, Engineering, and Customer Success teams

• Familiarity with global customer operations across multiple time zones

• Technical background in software architecture, system integrations, and troubleshooting methodologies

• Cloud familiarity with AWS, Azure, or Google Cloud

• REST API and integration knowledge (connectivity troubleshooting and best-practice guidance)

• Intermediate relational database knowledge (e.g., MS SQL, MySQL, PostgreSQL)

• Basic networking and security knowledge (firewalls, OAuth, SSO, data security best practices)

• Awareness of web apps and frontend/backend technologies (React, Vue, Angular; ASP.NET, Node.js, Python)

• Knowledge of enterprise IT ecosystem (ERP, CRM, Content Management Systems) and their integrations

• Familiarity with ITIL and incident management concepts and SLA-driven support

• Strong interpersonal skills, customer-first mindset, and confident stakeholder communication

Benefits

• 25 Holidays/PTO (with option to buy and sell additional days)

• 401K contributions after 3 months service

• Company healthcare plans or 3rd-party reimbursement

• Voluntary Dental, Vision and Life Cover

• Flexible Saving Account

• Employee Discount and Reward Program

• Reimbursement for use of personal mobile phone