Lead Industry Solution Specialist

Quick Facts

• Function: Sales (Industry Solution Specialists)
• Focus area: Healthcare & Life Sciences (HLS)
• Specialization: Payer Health demos and demo environment content

Description

Own the definition of the Payer content for a Health demo environment—from use case prioritization and storyboarding through validation and demo script definition. Work with cross-functional leadership and industry stakeholders to shape demo strategy so it stays relevant, engaging, and aligned to go-to-market needs. Manage demo requirements and enablement, ensure a cohesive narrative using shared data sets and personas, and deliver event-ready payer demos.

Responsibilities

• Define and deliver Payer content for the Health demo environment (prioritize use cases/features, storyboard, validate, and define demo scripts).
• Gather requirements and identify Payer use case priority with industry SEs, Marketing, and Product.
• Lead and coordinate solution engineering SMEs in the demo process; build and provide templates and enablement.
• Ensure Payer demos/scripts in the demo org form a cohesive story using common data sets and personas aligned to industry solutions and GTM priorities.
• Stay current with Salesforce Health Cloud features and incorporate relevant updates across rapid release cycles.
• In a Scrum framework, collaborate on demo org requirements (document, support builds, and participate in sprint testing).
• Monitor and respond to demo questions; troubleshoot demo environment issues with developers and technical teams.
• Project manage creation and maintenance of demo enablement assets (scripts, videos, how-tos) and support demo training delivery.
• Lead QBRs, share demo deliverables/impact, and report demo success metrics.
• Partner with the Solutions CoE demo team to align demo strategy and priorities.
• Own end-to-end readiness for Payer demo booths at Salesforce and third-party industry events, including keynote demos.
• Deliver technical and domain enablement for the SE audience.
• Provide strategic sales support on opportunities requiring domain, product, and technical expertise.

Requirements

• 7+ years of experience in solution engineering, technical pre-sales, or related fields.
• Deep knowledge of the Salesforce platform and products.
• Hands-on experience with AI-driven technologies.
• Deep understanding of the Health industry (market and business needs).
• Demonstrated ability to drive transformative initiatives in a dynamic environment.
• Experience writing compelling demo scripts and narratives.
• Experience building scaled assets.
• Ability to influence and collaborate across teams to drive alignment and execution.
• Strong written and verbal communication; customer-service mindset.
• Strong project management with cross-functional execution in a fast-paced environment.
• Exceptional attention to detail and organizational skills.

Benefits

• Time off programs
• Medical, dental, vision, and mental health support
• Paid parental leave
• Life and disability insurance
• 401(k)
• Employee stock purchasing program

Opportunity to work with Agentforce and AI-driven CRM and customer success initiatives.