Senior Manager, Solution Consulting

Quick Facts

• Role: Senior Manager, Solution Consulting

Description

Lead Solution Consulting (presales) activities to ensure the team delivers relevant customer discovery, high-quality presentations and demonstrations, and successful proofs of concept when needed. Drive customer commitment by documenting and communicating the business value of the ServiceNow solution. Manage recruiting pipeline, team development, regional prioritization with sales, resource allocation, training, and performance evaluation within the assigned region.

Responsibilities

• Ensure Solution Consultants demonstrate relevance to customers, fully discover business and technical problems, and deliver high-quality presentations/demos

• Execute proofs of concept successfully and only when needed

• Comprehend, document, and communicate the business value to be delivered

• Ensure customer commitment to the ServiceNow solution

• Develop and manage presales team members; support individual professional goals

• Build and maintain a recruiting pipeline of potential Solution Consulting candidates

• Partner with regional sales managers to prioritize Solution Consulting efforts

• Assign and evaluate resources against goals for sales opportunities

• Coordinate resources for marketing and other demand-generation efforts

• Develop and deploy team training curricula as sales needs change

• Evaluate team members regularly using direct observation, peer feedback, and sales feedback

• Ensure alignment and effective utilization of skill sets within the region

• Manage day-to-day operations (scheduling conflicts, expense review/approval, activity reporting)

Requirements

• 7 years’ experience in presales

• Experience managing presales teams as first-line management

• Experience leveraging or critically thinking about integrating AI into work processes, decision-making, or problem-solving

• Experience in a fast-growing IT environment (software, cloud, or customer experience)

• Deep experience with the Japan market, including selling and gaining access to Japanese senior management

• Understanding of standard coaching, mentoring, and management approaches for individual contributors

• Ability to motivate and inspire a growing presales team

• Experience in Value Based Selling or Solution Selling

• Thorough understanding of the SaaS market, PaaS-based solutions, and broad understanding of Service Management practices

Benefits

• Base pay guideline: $168,750–$278,475, plus equity (when applicable), variable/incentive compensation, and benefits

• Health plans, flexible spending accounts, 401(k) with company match, ESPP

• Matching donations, flexible time away plan, and family leave programs

• Competitive on-target earnings (OTE) structure for sales positions