Sr CRM Account Executive (HCLS)

Quick Facts

• Role: Sr CRM Account Executive (HCLS)
• Focus: Enterprise CRM new business and expansion

Description

You will drive ServiceNow CRM sales in HCLS by leading discovery sessions, using value-based selling, and delivering measurable business outcomes. The role requires technical fluency to present, demo, and build customer confidence in CRM solutions. You will manage accounts and territories, run Customer Business Reviews, and identify expansion opportunities.

Responsibilities

• Sell to line of business owners across call center & customer service, field operations, revenue operations, and sales organizations
• Build relationships with customer executives and decision makers to understand CRM priorities and purchasing processes
• Develop account and territory plans to identify priority customers and growth opportunities
• Oversee client relationship mapping and orchestrate account strategy across a broad virtual team
• Serve as a trusted advisor by understanding customer business goals and recommending how ServiceNow CRM solutions help
• Conduct Customer Business Reviews (CBRs) to assess business objectives, adoption, and expansion potential

Requirements

• 10+ years of sales experience in software or solutions selling
• 5+ years selling CRM or transferable front office SaaS applications (e.g., CSM, FSM, Source to Pay)
• Strong preference for success selling to enterprise (5K+ employees) and HCLS industry
• Experience producing new business, negotiating deals, and maintaining healthy C-level relationships
• Track record of high quota attainment and consistent annual sales target performance
• Experience leveraging or critically thinking about integrating AI into workflows, decision-making, or problem-solving
• Experience establishing trusted relationships with clients and internal teams
• Experience promoting a customer-success focus in a “win as a team” environment
• Willingness to travel up to 50%
• Current location in Southern US near a major airport for travel