Senior CRM Account Executive

Quick Facts

• Role: Senior CRM Account Executive (CRM Prime AE)
• Focus: Enterprise HCLS CRM solutions

Description

Sell ServiceNow CRM solutions by leading discovery sessions, delivering value-based selling, and enabling customers to achieve measurable business outcomes. Build executive relationships, create account/territory plans, and conduct Customer Business Reviews (CBRs) to drive adoption and expansion. Use technical fluency to present, demo, and guide customers through investing in CRM.

Responsibilities

• Sell to line-of-business owners across call center & customer service, field operations, Revenue Operations, and Sales organizations
• Build relationships with customer executives and decision makers to understand CRM priorities and purchasing processes
• Develop account and territory plans to identify priority customers and growth opportunities
• Map customer relationships and orchestrate account strategy across a virtual team
• Advise customers as a trusted advisor on how ServiceNow CRM supports business goals
• Run Customer Business Reviews (CBRs) to understand use cases, objectives, adoption, and expansion opportunities

Requirements

• 10+ years of sales experience in software or solutions sales
• Prior success selling CRM or adjacent solutions (FSM, S2P, Q2C) to Enterprise HCLS
• Demonstrated ability to establish trusted relationships with clients and internal teams
• Experience generating new business, negotiating deals, and maintaining healthy C-level relationships
• Track record of high quota attainment and consistent annual sales target achievement
• Experience leveraging or critically thinking about integrating AI into work processes
• Experience promoting a customer success focus in a win-as-a-team environment
• Willingness to travel up to 50%
• Current location in/near Charlotte, North Carolina

Benefits

Flexible, distributed work personas (remote/flexible/required in-office based on role and location).