CRM Account Executive (Senior)

Quick Facts

• Role: Senior CRM Account Executive (CRM Prime AE)
• Customers: Line of business owners across call center & customer service, field operations, Revenue Operations, and Sales organizations
• Goal: Deliver measurable outcomes by selling ServiceNow CRM solutions

Description

The CRM Prime Account Executive is a sales role for experienced sellers with technical fluency to run discovery, present and demo CRM capabilities, and drive value-based outcomes. You will shape ServiceNow’s CRM business by leading account strategy, holding Customer Business Reviews to support adoption, and identifying expansion opportunities.

Responsibilities

• Lead discovery sessions and use value-based selling
• Build relationships with customer executives and decision makers to understand CRM priorities and purchasing processes
• Develop account and territory plans identifying priority customers, growth opportunities, and actions needed to pursue them
• Map client relationships and orchestrate account strategy across a broad virtual team (Sales Specialists, Solutions Consultants, Success resources, Partners, Marketing)
• Act as a trusted advisor by connecting ServiceNow CRM to customer business goals
• Run Customer Business Reviews (CBRs) to assess use cases and objectives, adoption, and expansion opportunities

Requirements

• 10+ years of sales experience in software or solutions selling
• 5+ years selling CRM or transferable front-office SaaS (e.g., CSM, FSM, source-to-pay)
• Proven high quota attainment and consistent achievement of annual sales targets
• Experience establishing trusted relationships with current and prospective clients and other teams
• Experience generating new business, negotiating deals, and maintaining healthy C-level relationships
• Strong preference for success selling to Enterprise HCLS (5K+ employees)
• Experience leveraging or thinking critically about integrating AI into work processes and decision-making
• Experience promoting a customer success focus in a “win as a team” environment
• Willingness to travel up to 50%
• Current location greater Philadelphia, PA

Benefits

• Flexible work personas (flexible, remote, or required in-office depending on assignment)
• Equal opportunity employer; accommodations available for the application process