Director, CRM Sales

Quick Facts

• Role: Director, CRM Sales (Enterprise Healthcare Life Sciences)
• Focus: Build and lead a regional CRM Sales team to drive new business growth
• Location/Travel: Major US Metro (within driving distance to a ServiceNow office preferred); travel across the US as needed

Description

Lead and scale a regional CRM Sales organization for the Enterprise Healthcare Life Sciences (HCLS) segment. Own go-to-market strategy, territory planning, forecasting, and new business attainment while supporting Field Sales in closing opportunities. Build C-level customer relationships, coach and mentor the sales team, and manage accurate CRM pipeline and forecast reporting.

Responsibilities

• Build and grow a team of direct CRM Sales Executives to drive rapid new business sales growth
• Create and drive regional sales strategy with Sales Operations, including competitive analysis and GTM planning
• Drive territory planning, relationship and opportunity development; support Field Sales teams in closing opportunities
• Recruit, coach, and mentor team members; develop territories and quotas
• Manage and report accurate forecast and pipeline; achieve annual sales goals quarterly and annually
• Engage effectively in C-level meetings to understand customer business requirements
• Collaborate with Solution Consulting, Business Units, Professional Services, Marketing, partners, and the executive team
• Retain and grow the existing customer base through regular non-sales engagement activities

Requirements

• Current location in a major US metro within driving distance to a ServiceNow office (strongly preferred)
• Demonstrated success and deep knowledge in Enterprise Healthcare Life Sciences (HCLS)
• Ability to travel across the US as needed
• Experience using or critically evaluating how to integrate AI into work processes, decision-making, or problem-solving
• Extensive new business sales success, including presentation and negotiation at C-level
• Proven success recruiting, coaching, and managing an enterprise sales team
• Strong strategic thinking with analytical and financial planning skills to meet/exceed quotas and goals
• Ownership of accurate CRM reporting, including quarterly forecasts and opportunity inspection
• Experience driving sales process and working with Sales Operations
• Ability to understand broader IT and business drivers
• Ability to build long-term senior relationships and adapt in a rapidly changing environment
• Strong business and financial acumen
• Track record building self-motivated sales teams that collaborate and overachieve; develop and topgrade top performers
• Proven partner relationships and ability to grow revenue streams through the partner ecosystem
• Ownership of pipeline generation activities developed by marketing and/or partners

Benefits

• Base pay guideline for Bay Area roles: $167,900 - $249,775 plus equity (when applicable), variable/incentive compensation, and benefits
• Health plans including flexible spending accounts
• 401(k) with company match
• ESPP
• Matching donations
• Flexible time away plan
• Family leave programs