Senior CRM Account Executive

Quick Facts

• Role: Senior CRM Account Executive

• Focus: CRM solutions market success within the ServiceNow platform

• Experience: 7+ years selling transferable CRM/CSM/FSM platform software; 5+ years quota-carrying AE/Sales Specialist; 3+ years Enterprise full-cycle ownership

• Location/Travel: Based in Texas; 30–50% travel

Description

The Senior Account Executive oversees market success for CRM products, supporting territory strategy and solution win activities across specialty solution areas. You will partner with the account team, customers, and partners to help customers envision digital transformation and execute account planning aligned with Now Value principles. The role also emphasizes AI-informed thinking in sales processes and coaching others.

Responsibilities

• Support territory strategy and planning to improve vertical agreement, account use case targeting, and execution

• Provide input into the account planning process based on territory strategy and recommendations

• Ensure recommendations align with Now Value principles

• Partner with the account team, customers, and partners to develop customer digital transformation strategy

• Interlock with SC and Specialist SC on capability roadmap for feedback and agreement

• Coach AEs, ADRs, and ACEs on foundational specialty solution area knowledge to identify opportunities and manage the sales cycle

• Customize time allocation based on territory and account team needs; celebrate successes

• Champion diversity and belonging

Requirements

• Current location in Texas

• Consistently meets or exceeds annual quotas while selling transferable solutions

• 7+ years success selling transferable [CSM/FSM/CRM] platform software

• 5+ years experience as a quota-carrying Account Executive, Sales Specialist, or equivalent

• 3+ years success in full cycle ownership within the Enterprise segment (5K+ employees)

• Understanding of business sales processes

• Travel required: 30–50%

• Experience leveraging or critically thinking about integrating AI into work processes, decision-making, or problem-solving

Benefits

• Flexible work personas (remote or required in office depending on assigned work location)

• Equal opportunity employer commitment and accommodations available during the application process