Client Director

Quick Facts

• Role: Client Director

Description

You will own executive relationship management and drive new business growth across a defined set of the company’s largest existing accounts. You will lead virtual teams across Solution Sales, Solution Consulting, Support, and Professional Services to develop solutions aligned to customers’ strategic outcomes.

Responsibilities

• Provide strategic leadership to clients.

• Serve as the relationship manager between customers and the company.

• Collaborate with solution teams to develop solutions that support customers’ strategic outcomes.

• Manage all executive relationships between the company and assigned clients.

• Oversee worldwide development of assigned accounts, including building and deploying worldwide resources.

• Build trust and multi-tier relationships across the client organization—from project/IT teams to CXO level.

• Develop a clear roadmap and build capabilities across customer and company teams to promote an outstanding customer experience.

• Achieve financial targets for assigned accounts, including Licenses, Renewals, and Professional Services.

Requirements

• Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.

• 7+ years of client management experience aligning account strategies to revenue opportunities.

• 2+ years of experience as a Client Director (or equivalent) with validated multi-million-dollar sales solution experience and executive-level relationship management.

• Previous sales experience in IT Service Management, HR, Security Operations, Customer Service, or IT Operations Management (within software/IT sales organizations).

• Experience achieving sales targets.

• Experience leading virtual or matrixed teams.

• Ability to understand broad, macro-level business IT needs for prospective clients.

• Travel up to 50% (depending on geography/region).

Benefits

• Flexible, distributed work approach with assigned work personas (flexible, remote, or required in office).