Client Delivery Director (Strategy, Capital Markets, Change & Transformation)

Quick Facts

• Role: Client Delivery Director (Strategy, Capital Markets, Change & Transformation)

• Location: Primarily client-site based (5 days on-site required at key tier-1 client)

• Focus: Investment banking change and transformation delivery

Description

Lead and deliver complex change and transformation initiatives within an investment banking environment, often driven by regulatory and risk requirements. Act as the primary senior on-site contact, accountable for delivery outcomes, consultant leadership, and continued account growth. Collaborate with senior stakeholders to ensure successful execution in a fast-paced, high-impact setting.

Responsibilities

• Lead and deliver complex change and transformation programmes; ensure quality, timelines, and objectives are met

• Own delivery outcomes and actively contribute where required to drive execution

• Act as the primary senior contact within the client environment and build trusted relationships with senior stakeholders

• Lead and manage deployed consultants (Business Analysts, Project Managers, and PMO consultants)

• Ensure alignment, performance, and delivery quality across engagements; provide guidance, support, and escalation management

• Coordinate between consultants, client stakeholders, and emagine

• Identify opportunities to expand services and support engagement growth and long-term client relationship

• Manage day-to-day account operations; proactively manage risks, dependencies, and delivery challenges; maintain high client satisfaction

Requirements

• 10+ years’ experience across business analysis, project delivery, or programme leadership, with progression into leadership roles

• Proven track record delivering large-scale change and transformation programmes

• Experience in investment banking or financial services (or similarly complex, regulated industries)

• Understanding of risk, regulatory, and compliance environments as drivers of change

• Experience across business, operations, and technology transformation initiatives

• Exposure to data-driven transformation and reporting initiatives

• Familiarity with AI and automation as part of transformation programmes

• Experience operating in client-facing, on-site, or embedded roles within enterprise environments

• Ability to engage credibly with both business and technology stakeholders

• Proven experience building senior client relationships that contribute to account growth and increased consulting footprint

Benefits

• Accelerated career development, learning, and networking

• Competitive compensation package

• Hybrid working model

• Enhanced family-friendly policies

• Professional growth within a diverse and international environment