Client Services Director

Quick Facts

• Role: Client Services Director

Description

You will combine business, technology, and delivery to develop key client relationships, identify opportunities, and turn client needs into sellable and deliverable service solutions. You will own the full cycle—from consultative sales and contract negotiations to delivery effectiveness and profitability—while also evaluating feasibility, risks, estimates, and commercial models. You will expand the service offering via cross-selling, new services, and collaboration with technology partners.

Responsibilities

• Develop and manage relationships with key clients and uncover new business opportunities

• Lead consultative sales: understand needs, build solution concepts, negotiate, and sign contracts

• Own delivery, project profitability, revenue, sales pipeline, and efficient team utilization

• Assess feasibility, risks, estimates, resources, and commercial models

• Grow the BPX offering through cross-selling, new services, and tech partner collaboration

• Build autonomous teams, develop leaders, and manage difficult project situations

• Partner with executive leadership on business decisions and strategic direction

Requirements

• Minimum 4 years of experience delivering service projects as a provider

• Delivery management experience on at least 2 projects valued above PLN 10M each

• Experience in large Polish or international organizations and complex project environments

• Strong business, sales, and delivery competencies including financial understanding

• Ability to communicate at multiple organizational levels and negotiate to build long-term relationships

• Broad technology understanding (SAP, cloud, integrations, data, AI) to assess and discuss solutions

• Entrepreneurial, autonomous, decisive, and accountable mindset

• Very good Polish and English proficiency

Benefits

• Long-term B2B cooperation, full-time, remote/hybrid work

• Real impact on business growth, clients, and the services portfolio

• Partnering with executive leadership and involvement in key decisions

• Opportunity to create new business initiatives and develop technology partner relationships