Application Manager (m/w/d)

Quick Facts

• Role: Application Manager (m/w/d)

Description

Manage the operation and continuous improvement of business applications to ensure stable, secure, and high-performing application operations. Analyze, prioritize, and drive incidents, problems, changes, and service requests, and coordinate releases, updates, and maintenance activities. Support projects by transitioning new functionality, interfaces, and system components into steady-state operations.

Responsibilities

• Operate and continuously develop business applications

• Ensure stable, secure, and high-performance application operations

• Analyze, prioritize, and steer incidents, problems, changes, and service requests

• Plan, coordinate, and support releases, updates, and maintenance activities

• Support projects when introducing new features, interfaces, and system components

• Contribute to transitioning project and development results into regular operations

• Coordinate with business teams, IT teams, and external service providers/software vendors

• Analyze business requirements and accompany technical implementation

• Create and maintain operational, support, and application documentation

• Identify and implement optimization opportunities in application operations

Requirements

• Several years of experience in IT application management or operating enterprise applications

• Good knowledge of IT Service Management (ITIL)

• Experience with incident, problem, change, and release management

• Experience collaborating with business departments, projects, and external service providers

• Knowledge of agile methods (e.g., Scrum or Kanban)

• Technical understanding of applications, interfaces, databases, and complex system landscapes

• Experience working with ticket and workflow systems

• Analytical, structured, and independent working style

• Very good German and good English proficiency

Benefits

• Dynamic environment with varied challenges and development opportunities