Team Lead, Benefits/Entitlements (Job Center Services)

Quick Facts

• Team Lead for benefits/entitlements services in a Jobcenter (part-time ~50%)
• Focus: team leadership, process steering, quality management, digitization

Description

Lead and coordinate the team responsible for benefits/entitlements work within the Jobcenter. You will ensure implementation of business policy and strategic goals in line with SGB II, manage professional and disciplinary aspects, and drive digitization. You will also analyze monthly controlling data, represent the team in internal coordination, and support staff handling complex cases.

Responsibilities

• Steer and shape processes across departments
• Implement business policy and strategic goals of the benefit providers, including the control logic under SGB II
• Support projects, participate in them, and implement results in the team
• Initiate digitization in the team and take responsibility for related programs
• Coordinate with other team leads and collaborate with other teams, offices, and service providers
• Professionally and disciplinarily lead the team
• Represent the team on professional, organizational, and personnel matters within the Jobcenter
• Coach and advise employees for complex cases
• Take responsibility for personnel leadership and development, as well as occupational safety in the team
• Maintain operations and run service and case meetings
• Analyze monthly controlling data, present it in team meetings, and derive required actions if targets are missed
• Implement quality management to ensure proper counseling and case processing

Requirements

• Degree in non-technical public administration (Diploma or Bachelor)
• OR qualification as Verwaltungsfachwirt (w/m/d)
• OR Law degree (jurist) with at least the first passed legal exam
• OR university degree in Business Administration or Social Work
• Multi-year professional experience
• Strong leadership competence, especially in personnel, steering, communication, and behavior
• Knowledge of relevant specialist software/procedure systems (Allegro, Verbis, STEP) or willingness to acquire them quickly

Benefits

• Secure job
• Training and career development opportunities
• Work-life balance and flexible working hours
• Deutschlandticket