Team Lead – Benefits (Social Security/Job Center Services)

Quick Facts

• Role: Team Lead – Benefits (Job Center Services)

• Location: Heidelberg

• Part-time: 50% (19.5 hours/week for employees; 20.5 hours/week for civil servants)

• Pay/Grade: A11 (civil servants) / TVöD E10 (employees)

• Closing date: 22.11.2026

Description

Lead cross-departmental processes for benefits administration and implement the governing logic under SGB II. You will run day-to-day team operations, support employees in complex cases, and ensure quality management and compliant advisory/case processing. You will also initiate digitalization, coordinate with other teams, and use monthly controlling data to steer performance.

Responsibilities

• Steer and implement cross-departmental processes; apply organizational policy and strategic goals of the providers of basic security

• Participate in projects and implement their results within the team

• Initiate team digitalization and take responsibility for the relevant programs

• Coordinate with other team leads and collaborate with other teams, local offices (business units), and service providers

• Represent the team on technical, organizational, and personnel matters within the job center

• Advise and guide employees when handling difficult cases

• Own personnel leadership and development and ensure occupational safety within the team

• Maintain service operations and conduct service and case meetings

• Analyze monthly controlling data, present it in team meetings, and derive required actions when targets are missed

• Implement quality management and ensure proper counseling and case processing

Requirements

• Degree in higher non-technical public administration (Diploma/Bachelor) or qualification as Verwaltungsfachwirt/in, or Jurist/in with at least the first completed state/judicial exam, or a university degree in Business Administration or Social Work

• Several years of relevant professional experience

• Strong leadership skills, especially in personnel management, steering/control, communication, and behavior

• Knowledge of specialist systems such as Allegro, Verbis, and STEP or willingness to learn them quickly

Benefits

• Secure employment, training, and career development

• Work-life balance and flexible working hours

• Germany ticket

• Equal opportunity commitment; applications welcome regardless of gender, sexual identity, disability, nationality, origin, age, worldview, or religion

• Positions are generally shareable