IT Infrastructure Support Team Lead

Quick Facts

• Role: IT Infrastructure Support Team Lead

Description

Lead a team of IT infrastructure administrators to ensure stable, secure, and continuous operation of the IT infrastructure, with a focus on Microsoft 365, Active Directory, Entra ID, servers, and networking. You will oversee incident and problem handling (including complex technical troubleshooting), manage infrastructure services and documentation in ServiceNow, and coordinate modernization and risk-reduction activities.

Responsibilities

• Coordinate the infrastructure administrators team, set priorities, and ensure timely delivery of tasks

• Ensure reliable, secure, continuous infrastructure operations

• Oversee incidents and infrastructure problems; solve complex technical issues and deliver agreed SLA/OLA

• Manage infrastructure services in ServiceNow and keep technical documentation/service information up to date

• Develop team competencies, ensure coverage/replaceability in key areas, and support knowledge transfer

• Initiate improvements and modernization of IT infrastructure; review technical changes and oversee implementation

• Identify risks related to availability, performance, and security and coordinate mitigation

• Collaborate with security, audit, and compliance teams, service owners, and external providers

Requirements

• Minimum 5 years of IT administration experience; minimum 2 years coordinating a technical team or leading IT projects

• Very good knowledge of Microsoft 365, Active Directory, and Entra ID

• Practical knowledge of Intune, Exchange Online, SharePoint Online, and Microsoft Teams

• Good knowledge of Windows Server, VMware virtualization environments, and networking

• Ability to diagnose complex infrastructure problems, analyze logs, and manage incidents and changes

• Knowledge of IT service management processes (SLA/OLA) and ITSM tools such as ServiceNow

• Ability to organize team work, set priorities, develop employee skills, and share knowledge

• Ability to identify technical and security risks and collaborate effectively with other teams and vendors

• Minimum secondary education (preferred: IT)

• English at least B2

Benefits

Not specified in the provided text.