IT Systems Administrator (Networks & Customer Support)

Quick Facts

• Role: Senior IT Specialist / Systems Administrator supporting networks and customer support
• Focus: Planning, coordinating, installing, testing, upgrading, operating, troubleshooting, and maintaining proprietary IT hardware and software
• Responsibility: Technical advisory, training, and supervision to ensure IT systems meet legal/regulatory requirements and customer needs

Description

Serve as a senior IT specialist and systems administrator responsible for the installation, testing, modification, upgrade, operation, troubleshooting, and maintenance of APF and NAF proprietary hardware and software systems. Provide technical assistance and advisory services to management, deliver training, and support customer problem resolution while planning and directing IT section activities. Ensure compliance with legal and regulatory requirements and optimize system performance.

Responsibilities

• Plan, coordinate, and install applications software and hardware for operating systems
• Provide technical assistance, systems advisory services, and training
• Serve as a senior technical advisor to management
• Exercise supervisory personnel management responsibilities
• Plan, organize, and direct section activities to ensure IT systems comply with legal/regulatory requirements and meet customer needs

Requirements

• U.S. citizenship
• Ability to obtain and maintain a Secret security clearance
• Specialized IT experience demonstrating Attention to Detail, Customer Service, Oral Communication, and Problem Solving, including at least 1 year at GS-09 (or equivalent)
• OR qualifying education: Ph.D. (or equivalent), 3 years of graduate education leading to a Ph.D., or a degree with at least 24 semester hours in relevant fields
• Information Assurance Certification within 6 months of employment (waiver possible)
• Ability to work evenings, weekends, and/or holidays
• Occasional travel away from the normal duty station may be required
• Ability to plan, organize, and direct a small section and ensure compliance with safety, security, personnel management, and EEO regulations

Benefits

• Comprehensive U.S. government benefits package (eligibility depends on position type)