IT Specialist (System Administration / Customer Support)

Quick Facts

• Role: IT Specialist (System Administration / Customer Support)

Description

Provide specialized support for enterprise desktop support and end-user computing devices, serving as a technical expert for end-user management efforts. Configure, deploy, test, and repair a wide range of end-user hardware and peripherals and evaluate new devices for EUC environments. Diagnose and resolve complex hardware-related issues and support deployment projects and operational test/evaluation planning.

Benefits

• Federal government comprehensive benefits package (eligibility depends on position type and full/part-time status).

Requirements

• Must be a U.S. citizen
• Security requirement: Non-Critical Sensitive with Secret Access
• Complete favorable suitability/fitness determination; adverse background checks may result in removal
• Must meet federal eligibility requirements (including time-in-grade/time-after-competitive appointment and other regulatory requirements)
• Specialized experience: 1 year directly related experience (GS-12 requires GS-11 equivalent)
• Education cannot substitute for specialized experience at this grade level
• Males born after 12/31/1959 must be registered or exempt from Selective Service
• Position requires completion of Defense Cyber Workforce qualification requirements within required timeframes
• Must compete DoD qualification and requirements

Hard Skills / Technologies

• Tier 2 support
• Hardware deployment and repair
• Operating system reinstallation
• End-user device configuration and diagnostics
• Hardware/peripheral replacement
• Operational test and evaluation planning