Transportation Assistant

Quick Facts

• Role: Transportation Assistant (Travel section, Patient Care Administrative Service)

• Schedule: Monday–Friday, 8:00am–4:30pm (not virtual)

Description

The Transportation Assistant supports consult management, appointment scheduling, and admissions scheduling, ensuring information is accurate and complete. The role aggregates and reviews data, performs basic analysis, and generates reports using automated tracking systems. It coordinates with multiple transportation providers to reduce patient wait times and uses VA systems to process internal consultations.

Responsibilities

• Manage consult processing flow to ensure timely consultation services

• Perform consult management tasks, including appointment scheduling and admissions scheduling

• Evaluate and review documents for omissions and inconsistencies

• Aggregate incoming data from multiple sources and perform basic analysis

• Generate reports and maintain automated program-specific tracking data

• Enter data into an automated tracking system

• Receive DSS extracts and verify captured workload is correct

• Coordinate day-to-day VTS program flow, processes, and functions

• Interact with transportation services such as EMS, VTN, DAV, VFW, and other providers

• Provide guidance to support efficient use of transportation and service resources

• Support program areas including electronic records management, driver scheduling setup/management, and space utilization services

Requirements

• U.S. citizenship

• Selective Service registration (for applicable candidates)

• Subject to background/security investigation

• Complete online onboarding and I-9 pre-employment requirements

• REAL ID compliant identification required for employment (effective May 7, 2025)

• Participation in the seasonal influenza vaccination program

• Serve a probationary period (1 year) or trial period (2 years)

• Meet qualification requirements by the closing date, including 1 year of specialized experience equivalent to GS-05

• Time-in-grade requirements for eligible current Federal employees (as applicable)

Benefits

• Comprehensive federal benefits package (eligibility depends on position type and status)

• Additional leave and service credit opportunities may be available for eligible Federal employees