Transportation Assistant (Transportation Coordinator)

Quick Facts

• Primary role: Transportation Assistant / Transportation Coordinator (Veterans’ beneficiary travel)
• Work schedule: Monday–Friday, 8:00am–4:30pm
• Telework: Not approved

Description

Serve as the primary contact for Veterans’ transportation needs and coordinate beneficiary travel. Support transportation workload forecasting, scheduling, procedure development, quality improvement, and ongoing operational flow for the Veterans Transportation Services (VTS) program. Perform consult management, appointment/admissions scheduling, data collection and tracking, basic data analysis, and reporting using relevant clinical and tracking systems.

Responsibilities

• Coordinate consult management and appointment/admissions scheduling
• Collect, compile, and track daily transportation and statistical data for VTS
• Conduct basic analysis and generate reports
• Review documents/reports/applications for omissions and inconsistencies; ensure accurate, complete data entry
• Enter information into an automated tracking system
• Coordinate service practices to decrease patient waits and delays across specialty areas
• Use VISTA, CPRS, or a SharePoint consult/request tracking system for internal consultation processing
• Plan, organize, and direct how work is accomplished for the VTS program, including support services (systems management, operations, workload forecasting, reporting, vehicle maintenance/repair)
• Coordinate day-to-day VTS program flow, processes, and functions
• Provide support services such as electronic records management, driver scheduling setup/management, and space utilization
• Advise operating managers/supervisors on how transportation services support program missions

Benefits

A comprehensive federal benefits package is available; eligibility depends on position type.