Supervisory Mobility Transportation Specialist

Quick Facts

• Role: Supervisory Mobility Transportation Specialist (Mobility Manager)

• Focus: Facility transportation program management for eligible Veterans and beneficiaries

Description

Oversee and manage all Veterans Transportation System (VTS) and Beneficiary Travel (BT) program activities, including patient transport, Special Mode Travel (SMT), mileage reimbursement claims, transportation contracts, 911 ambulance claims, inter-facility transfers, and common carrier transportation. Plan, direct, and evaluate transportation program administration, budgets, performance measures, and reporting while ensuring safe and reliable travel for eligible enrollees. Provide leadership through supervision of transportation staff and act as Contracting Officer Representative for relevant transportation contracts.

Responsibilities

• Manage facility transportation program operations and ensure safe, reliable transport for Veterans and eligible non-VA appointments

• Orchestrate travel via mileage reimbursement and contracted travel modes

• Plan, develop, evaluate, market, and direct administrative activities across multiple transportation-related programs

• Conduct studies to improve efficiency and productivity and recommend process improvements

• Identify required resources (staffing, funding, equipment, facilities) for program operations

• Manage transportation budget and analyze organizational budgets to advise leadership on transportation matters

• Serve as Contracting Officer Representative for common carrier, special mode, ambulance, and air ambulance transportation contracts

• Conduct community outreach to transit authorities

• Coordinate recurring performance improvement reports (monthly, quarterly, annual) and other required reports

• Ensure performance measures and standards are met per accrediting, regulatory, and higher agency authorities

• Supervise transportation staff: set guidelines and expectations, evaluate performance, coach and resolve grievances, approve/adjust leave and work procedures

• Ensure staff obtain and maintain required licenses, certifications, and training