IBM FileNet Administrator (L3 Production Support)

Quick Facts

• Role: IBM FileNet Administrator (L3 Production Support)

• Team: Enterprise Content Management (ECM)

• Location: Springfield, MA (hybrid; remote possible for the right candidate; must work EST)

• Contract: 12 months (possible extension; potentially contract-to-hire)

Description

Support and maintain an ECM environment centered on IBM FileNet (FileNet 5.6) and ensure system health, resiliency, and security. You will handle escalated production issues, monitor utilities and usage/compliance, evaluate patches/fixes, and assist with planned upgrades. You will also help improve platform metrics through reporting, automate repetitive processes, and collaborate with cross-functional teams.

Responsibilities

• Handle escalated support issues and drive resolution

• Execute and monitor system utilities

• Evaluate IBM patches and fixes for potential implementation

• Continuously assess ECM infrastructure components for health and resiliency

• Collaborate with architecture, business, and delivery teams on ECM strategy

• Develop and enhance reports for meaningful platform/application metrics

• Identify opportunities to automate repetitive processes

• Orchestrate cross-infrastructure work groups to improve performance and resolve incidents/maintenance

• Educate the team on updates and communicate technical status/solutions

• Monitor system usage for compliance

• Administer, monitor, and maintain system security

• Research and share trends/future ECM technology needs

• Document best practices and operational procedures; drive continuous improvement

• Participate in team meetings and support rotating on-call coverage

Requirements

• 5+ years of experience as a FileNet Administrator

• Strong working knowledge of IBM FileNet Content Platform Engine administration

• MS-SQL Database administration experience

• Experience with IBM Content Collector for eMail, Files, and SAP

• Experience with IBM Legacy Workflow System

• Experience with CI/CD build execution processes

• Container management tools experience

• Experience managing IBM WebSphere Application Servers

• Ability to own and drive production support resolution, including on-call services

• Experience evaluating patches/fixes and supporting upgrades (FileNet 5.6 upgrade experience preferred)

• Authorized to work in the United States without sponsorship now or in the future

Benefits

• Contract for 12 months with possible extension; potentially contract-to-hire