NetIQ Identity Manager (IDM) Operations Engineer

Quick Facts

• Hybrid: 3 days onsite in Riverwoods, IL

Description

You will support and enhance an enterprise NetIQ Identity Manager (IDM) environment by maintaining drivers, customizing policies and workflows, administering platform services on RHEL, and handling certificate lifecycle tasks. The role includes operational ownership such as incident escalation and off-hours coverage for critical changes.

Responsibilities

• Diagnose, update, and optimize NetIQ IDM drivers; troubleshoot synchronization, trace logs, and communication issues across connected systems.
• Maintain and modify DirXML rules, event transformations, schema mapping policies, and custom scripts using XPath, ECMAScript, and XSLT in NetIQ Designer.
• Manage and troubleshoot provisioning workflows, dynamic approval forms, and role assignments within Identity Applications (User Application).
• Administer the IDM engine, eDirectory backend, and connected services on RHEL; monitor health, manage daemons, and performance.
• Track, renew, and install SSL/TLS certificates; manage Java keystores and truststores; administer service accounts.
• Serve as escalation engineer for incidents, ticket queues, and batch reconciliation failures; provide off-hours support for changes, patching, and production outages.

Requirements

• Hands-on administration and engineering with NetIQ Identity Manager 4.8 in an enterprise environment.
• Experience managing and troubleshooting driver sets including AD, Generic LDAP/OUD, Mainframe connectors (RACF, ACF2, Top Secret), loopback, and custom interfaces.
• In-depth knowledge of NetIQ Designer, DirXML Scripting, Policy Builder, XPath, and ECMAScript.
• Experience designing, debugging, and modifying provisioning forms and approval workflows in Identity Applications.
• Strong RHEL command-line proficiency, including file permissions, systemd, and shell navigation.
• Direct experience with mTLS, CA-issued certificates, Java keystores (keytool), and secure socket configurations.
• Proven diagnostic skills using DSTrace, driver traces, and system logs to isolate synchronization faults.

Benefits

• Medical, Dental, and Vision benefits
• 401(k) with company matching
• Life insurance
• (W2 employees working 30+ hours/week may be eligible for additional benefits including pre-tax accounts, voluntary benefits, and sick time if required by law.)