Healthcare Operations Manager

Quick Facts

• Role: Manager, Endocrinology, Infectious Disease, and Rheumatology (Healthcare Operations Manager)

• Setting: Outpatient clinics (non-acute)

• Schedule: Monday–Friday, full-time, days (40 hours/week)

• Status: Exempt

• Benefits: Yes

Description

You will provide operational leadership for assigned outpatient clinic areas, ensuring they meet organizational goals for patient and team safety, affordability, quality, patient satisfaction, and access. You will plan and organize operations and resources to deliver patient care in compliance with applicable laws, regulations, and departmental/system standards, and standardize workflows using tactical and strategic approaches. You will also manage capital and operational budgets to achieve financial targets and step in to resolve complex operational situations.

Responsibilities

• Manage and lead operations for outpatient clinics to achieve organizational goals

• Establish protocols and practices to ensure compliance with policies, procedures, and applicable laws and regulations

• Identify best practices, standardize workflows/processes, and implement action plans for change

• Develop and manage capital and operational budgets to meet financial targets through effective resource utilization

• Partner with internal and external peers and leaders to support initiatives and resolve issues

• Provide guidance and/or direct intervention in challenging or complex operational situations

Requirements

• Bachelor’s degree in Business Administration, Healthcare, or a related field (or equivalent experience)

• 8 years of recent relevant experience

• Extensive knowledge of healthcare operations in a non-acute setting and how workflows impact other departments

• Comprehensive knowledge of outpatient regulations (including Medicare, Medi-Cal, Medicaid, Knox Keene Act, and Starke II Statute)

• Ability to build relationships with physicians, medical directors, nursing, and other key departments

• Demonstrated leadership skills (team building, coaching, and mentoring) to motivate and engage others

• Thorough understanding of operations/workflows; tactical and analytical planning to achieve objectives and resolve operational issues

• Ability to build effective working partnerships with employees, peers, physicians, and leaders

• Verbal and written communication and strong interpersonal skills

• Ability to handle difficult circumstances and make sound business decisions with little direction

• Ability to work in a dynamic, fast-paced environment with changing priorities

• Organizational and time management skills to prioritize multiple projects while delivering quality service

• Customer service focus

• Ability to work with diverse populations, respecting cultural and linguistic differences and supporting inclusion

• Working knowledge of wage and hour laws

Benefits

• Benefits available