Healthcare Operations Manager (Family Medicine, Internal Medicine & Pediatrics)

Quick Facts

• Role: Healthcare Operations Manager for Family Medicine, Internal Medicine & Pediatrics (Outpatient Clinics)

• Schedule: Monday–Friday, full-time (days)

• Weekly hours: 40

• Position status: Exempt

• Union: No

• Benefits: Yes

Description

The Healthcare Operations Manager provides operational leadership for assigned outpatient clinics, ensuring organizational goals and initiatives related to patient safety, affordability, quality, patient satisfaction, and access are met. The role plans and organizes operations and resources for effective, efficient patient care in line with laws, standards, and regulations, and it standardizes workflows/processes using best practices. The manager establishes and enforces compliance protocols across departments and develops and manages operational and capital budgets to achieve financial targets.

Responsibilities

• Manage and lead outpatient clinic operations to meet organizational goals for safety, quality, affordability, satisfaction, and access

• Plan and organize operational resources to deliver patient care consistent with applicable laws, standards, and regulations

• Establish protocols and practices to ensure compliance with departmental/affiliate/system standards, policies, procedures, and local/state regulations

• Identify best practices, standardize workflows/processes, and implement change plans

• Develop and manage capital and operational budgets to achieve financial targets through effective utilization of personnel, resources, and supplies

• Build partnerships with internal/external peers, leaders, and agencies to support initiatives and resolve issues

• Provide guidance and direct intervention to resolve challenging or complex operational situations

Requirements

• Bachelor’s degree in Business Administration, Healthcare, or related field (or equivalent experience accepted)

• 8 years of recent relevant experience

• Extensive knowledge of healthcare operations in a non-acute outpatient setting and how workflows impact other departments

• Comprehensive knowledge of state/federal/local regulations for outpatient services, including Medicare, MediCal, Medicaid, Knox Keene Act, and Starke II Statute

• Ability to build relationships with physicians, medical directors, nursing, and other key departments

• Demonstrated leadership skills, including team building, coaching, and mentoring

• Thorough understanding of operations and workflows; tactical and analytical planning skills to achieve objectives and resolve operational issues

• Ability to build effective working partnerships with employees, peers, physicians/leaders

• Verbal and written communication and strong interpersonal skills

• Ability to handle difficult circumstances and make sound business decisions with limited direction

• Ability to work in a dynamic, fast-paced environment with changing priorities

• Organizational and time management skills to manage multiple projects while delivering quality service and business results

• Customer service focus and ability to work with a diverse population while respecting cultural and linguistic differences

• Working knowledge of wage and hour laws

Benefits

Comprehensive benefits package available (details not specified in the posting).