Operations Coordinator (Outpatient)

Quick Facts

• Onsite, non-hybrid/remote Operations Coordinator role
• Schedule: Mondays, Wednesdays, and Fridays, 08:00a–4:30p

Description

The Operations Coordinator supports front-line clerical and financial staff in an outpatient setting. The role manages patient scheduling using templates, optimizes patient care hours, and ensures proper flow of patient information between collaborating administrative offices while maintaining patient safety, dignity, and confidentiality.

Responsibilities

• Support and direct front-line clerical and financial staff
• Manage patient schedules and optimize patient care hours to improve productivity
• Oversee flow of patient information to and from collaborating administrative offices
• Ensure patient safety, dignity, and confidentiality at all times
• Use tools and resources to support staff and improve efficiency
• Identify technical needs and work with IT to resolve issues (phone, copiers, fax machines, PCs, etc.)
• Monitor daily activity to ensure compliance with procedures
• Resolve complex situations involving patients, staff, and customers (consult manager as needed)
• Schedule patients and allocate resources across hours of operation to maximize access, safety, satisfaction, cost-savings, and operational efficiency
• Complete other duties as assigned

Requirements

• Bachelor's degree or, in lieu of degree, at least 5 years of work experience in an outpatient center
• Minimum of 3 years of work experience in a medical or related business
• Comprehension of insurance plans including HMO, PPO, POS, commercial, Medicare, and Medicaid
• Solid understanding of patient flow in an outpatient setting
• Working knowledge of Epic electronic medical record software, Microsoft Teams, Word, and Excel

Benefits

We offer a wide range of benefits to support employees’ physical, emotional, and financial well-being, including protection for unexpected life events. For detailed benefits information, refer to: https://jobs.nm.org/benefits