Senior Solution Architect / Solution Consulting Director (Field Service)

Quick Facts

• Role: Senior Solution Architect or Solution Consulting Director (Field Service)

• Category: Customer Success

Description

Serve as a trusted, hands-on advisor for complex enterprise Salesforce Field Service engagements. Lead multi-workstream architecture and delivery—co-creating the vision with customers, defining requirements and system designs, removing roadblocks, and driving acceptance to achieve ROI.

Responsibilities

• Lead one or more workstreams in complex enterprise customer engagements

• Co-create the program vision and lead execution with the customer

• Identify root cause for issues/obstacles and recommend corrective actions

• Communicate and align with technical and business stakeholders through C-suite

• Run discovery to understand requirements and craft comprehensive solutions

• Steward Professional Services Methodology and ensure standard processes and best practices are followed

• Lead customer expectations, negotiate sophisticated problems with customers and third-party partners

• Review and correct program direction and key artifacts to keep solutions extendable and maintainable

• Drive program/project strategies for technologies enabled by the Salesforce platform

Requirements

• Senior Solution Architect: 10+ years experience; Solution Consulting Director: 12+ years experience

• Led multiple large engagements, multi-cloud or multi-workstream, as lead architect across Field Service Management and/or Field Service and Operations

• Strong understanding of best practices for success in large Salesforce engagements

• Advanced industry knowledge for delivering Salesforce implementations in that industry

• Extensive Salesforce configuration and customization experience

• Expert in defining system architecture landscape, identifying gaps, and delivering comprehensive solutions tied to business outcomes

• Experience leading discovery sessions, defining business requirements, writing user stories, and providing detailed system and functional designs

• Experience documenting business processes and wire-framing system designs using process flow diagram tools, UML, and sequence diagrams

• Strong presentation, written/verbal communication, and stakeholder enablement skills

• Team leadership demonstrated through qualification of large enterprise implementations with multiple workstreams

• Ability to quickly learn new concepts, business models, and technologies

• Track record of people leadership/management and leading internal initiatives to improve business processes

Benefits

• Time off programs

• Medical, dental, vision

• Mental health support

• Paid parental leave

• Life and disability insurance

• 401(k)

• Employee stock purchasing program

• Compensation range (base salary) noted in posting: $150,100–$273,000 annually; selected locations (CA, NY, and certain metro areas) $180,200–$298,400.