
Senior Manager, Social Strategy
ServiceNow
New York, NY • 20m ago • Remote
Senior
Remote
155,400 - 272,000 USD/yr
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Quick Facts
- Own social and content strategy across major platforms for a B2B brand
- Lead always-on programming, community activation, and performance optimization
- Reports to the Director of Social Media
- Base pay guideline: $155,400–$272,000 plus equity (when applicable), variable/incentive compensation, and benefits
Description
Own the strategic vision and positioning for social and content across Meta, LinkedIn, YouTube, TikTok, X, and emerging channels. Build integrated content architecture and community-first campaigns, using performance data and cultural insights to refine strategy. Lead cross-functional execution with creative, product marketing, editorial leadership, and community managers.
Responsibilities
- Define strategic vision, positioning, and platform-specific strategies; maintain a forward-looking roadmap aligned to editorial calendar and product moments
- Develop scalable always-on content architecture and channel-native programs; write creative briefs and social strategies
- Cultivate and activate community of practitioners, builders, and decision-makers; mine conversations and UGC for signals
- Use analytics and audience insights to optimize for engagement, reach, and strategic relevance; recommend pivots backed by evidence
- Partner cross-functionally to integrate product narratives, spotlight customer success and proof, and coordinate amplification with paid/performance teams
- Monitor business/tech/culture/social trends and maintain social listening and cultural trendspotting frameworks
Benefits
- Health plans, including flexible spending accounts
- 401(k) Plan with company match
- ESPP
- Matching donations
- Flexible time away plan and family leave programs
Requirements
- 10+ years of demonstrated social and content strategy experience with a track record of building differentiated strategies
- Deep platform fluency across LinkedIn, Meta, TikTok, YouTube, and emerging platforms
- Proven strategic leadership for content architecture, positioning, and audience strategy for always-on brand channels
- Strong brief-writing and strategic communication craft
- Data literacy to define KPIs, interpret dashboards, and translate findings into strategy
- Experience in B2B/tech/complex categories where trust and credibility matter (bonus for AI/enterprise software)
- Strong cross-functional operator mindset and ability to lead through influence
- Creative judgment and attention to detail
- Entrepreneurial spirit to operate in ambiguity and establish new ways of working
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