Senior Manager, Social Strategy

ServiceNow

New York, NY • 20m ago • Remote

Senior

Remote

155,400 - 272,000 USD/yr

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Quick Facts

  • Own social and content strategy across major platforms for a B2B brand
  • Lead always-on programming, community activation, and performance optimization
  • Reports to the Director of Social Media
  • Base pay guideline: $155,400–$272,000 plus equity (when applicable), variable/incentive compensation, and benefits

Description

Own the strategic vision and positioning for social and content across Meta, LinkedIn, YouTube, TikTok, X, and emerging channels. Build integrated content architecture and community-first campaigns, using performance data and cultural insights to refine strategy. Lead cross-functional execution with creative, product marketing, editorial leadership, and community managers.

Responsibilities

  • Define strategic vision, positioning, and platform-specific strategies; maintain a forward-looking roadmap aligned to editorial calendar and product moments
  • Develop scalable always-on content architecture and channel-native programs; write creative briefs and social strategies
  • Cultivate and activate community of practitioners, builders, and decision-makers; mine conversations and UGC for signals
  • Use analytics and audience insights to optimize for engagement, reach, and strategic relevance; recommend pivots backed by evidence
  • Partner cross-functionally to integrate product narratives, spotlight customer success and proof, and coordinate amplification with paid/performance teams
  • Monitor business/tech/culture/social trends and maintain social listening and cultural trendspotting frameworks

Benefits

  • Health plans, including flexible spending accounts
  • 401(k) Plan with company match
  • ESPP
  • Matching donations
  • Flexible time away plan and family leave programs

Requirements

  • 10+ years of demonstrated social and content strategy experience with a track record of building differentiated strategies
  • Deep platform fluency across LinkedIn, Meta, TikTok, YouTube, and emerging platforms
  • Proven strategic leadership for content architecture, positioning, and audience strategy for always-on brand channels
  • Strong brief-writing and strategic communication craft
  • Data literacy to define KPIs, interpret dashboards, and translate findings into strategy
  • Experience in B2B/tech/complex categories where trust and credibility matter (bonus for AI/enterprise software)
  • Strong cross-functional operator mindset and ability to lead through influence
  • Creative judgment and attention to detail
  • Entrepreneurial spirit to operate in ambiguity and establish new ways of working

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