Program Support Assistant

Quick Facts

• On-site role supporting Fisher House temporary lodging operations
• Monday–Friday, 9:30am–6:00pm with alternating weekend coverage

Description

You will support the Fisher House program under the Office of the Executive Director, helping manage day-to-day guest lodging administration for families of patients being treated at the facility. Responsibilities include scheduling guestrooms, managing check-ins/check-outs, maintaining compliance standards, tracking program data in automated databases, drafting reports and correspondence, and supporting communications and volunteer/community relations. You will also coordinate housekeeping after guest checkout, administer satisfaction surveys, manage donations and a general post fund, and handle purchases and accounting as the purchase card holder.

Responsibilities

• Execute policies and procedures for scheduling, guest check-in/check-out, and guest orientation
• Ensure compliance with health, safety, privacy, and sanitation rules
• Maintain automated databases for occupancy, referrals, length of stay, and demographics; enter, track, and retrieve data
• Draft reports and correspondence for senior management and VA Central Office
• Develop and update informational bulletins, brochures, and resident packets
• Maintain bed availability schedules; monitor admissions/discharges; register and orient guests
• Direct daily terminal cleaning of guest suites upon check-out
• Administer guest satisfaction surveys and provide service recovery when needed
• Generate work orders and coordinate with facilities management to address deficiencies
• Conduct weekly Environment of Care rounds
• Plan and evaluate a voluntary/community relations program
• Prepare volunteer assignment guides, schedules, training materials, evaluations, and reference letters
• Coordinate and manage donations to the Fisher House General Post Fund
• Serve as purchase card holder; manage purchases and accounting
• Create electronic, print, and graphic communication content for the Fisher House newsletter and website
• Prepare monthly house calendar, weekly bulletins, and event promotional materials
• Perform other related duties as assigned

Benefits

A federal government career with a comprehensive benefits package; eligibility depends on the type of position held and the work schedule.