Management and Program Assistant

Quick Facts

• Role: Management and Program Assistant (Social Work Service)

• Schedule: Monday–Friday, 7:30am–4:00pm

• Telework: May be authorized (eligibility discussed during interview)

Description

Support the Social Work Service by coordinating the varied clinical and administrative activities of multiple programs. You will help with program data collection and retrieval, performance improvement reporting, and day-to-day administrative operations including scheduling, correspondence, and staff onboarding. You will also serve as a liaison to stakeholders and help ensure compliance with applicable policies and directives.

Responsibilities

• Coordinate multiple Social Work programs (e.g., Community Residential Care, Post-9/11 Military to VA case management, Contract Nursing Home, Training Program, purchased home/community-based services, and related VA programs)

• Develop methods to collect and retrieve program data from established computer systems

• Assist managers with gathering, formatting, and coordinating information for performance improvement projects

• Serve as timekeeper for multidisciplinary/administrative staff and manage the automated Time and Leave System, resolving discrepancies

• Coordinate orientation for new Social Work staff, including equipment/access/training and liaising with HR/IT/other departments

• Coordinate Social Work Training Programs, including trainee in-and-out processing and collaboration with faculty/administrative units

• Manage correspondence, meetings, office files, and provide routine information to staff and visitors

• Maintain managers’ calendars, schedule appointments/meetings, and prepare background materials and PowerPoint presentations

• Act as a liaison with internal/external stakeholders, providing customer service and resolving routine employee/client issues

• Monitor compliance with policies/directives, interpret administrative requirements, and recommend operational improvements

• Perform other related duties

Benefits

A comprehensive federal benefits package for eligible full-time employees; specific benefits depend on position type.