Customer Service Relations Assistant

Quick Facts

• Role: Customer Service Relations Assistant (customer service and guest safety)

• Location: Pililaau Army Recreation Center (PARC), Waianae, Hawaii (Island of Oahu)

Description

Independently performs customer service relations work that supports the well-being and protection and safety of civilian and military guests, other employees, and government property. Checks membership cards, ensures patrons comply with facility rules, and maintains assigned areas in a clean and orderly condition while following fire, safety, and security standards. Provides security through patrolling, routine checks of locks and secured equipment, inspects grounds for safety incidents, maintains logs of authorized visitors, and may operate a motor vehicle.

Responsibilities

• Check membership cards for entry

• Ensure patrons comply with applicable rules and standards

• Keep assigned areas clean and orderly

• Follow fire, safety, and security standards

• Inform patrons about scheduled events

• Patrol designated areas to prevent unauthorized access

• Perform routine security checks (locks, gates, secured equipment)

• Inspect grounds for fire, break-in, vandalism, and trespassing

• Report incidents to proper authorities

• Maintain authorized visitor logs and verify authorized entry

• May operate a motor vehicle

Requirements

• Meet qualification/eligibility/background requirements

• Complete employment verification (E-Verify)

• Pre-employment checks including a Tier 1 background investigation (AR 215-3)

• Direct Deposit and Social Security card required

• Ability to perform essential functions with or without accommodation

• Predominantly outdoor work across varied weather/terrain conditions

• Rotating hours including weekends, weekdays, holidays, and night duty

• Valid driver’s license required if driving is part of the role

• Complete CPR/Basic Multi-Media First Aid certification within 6 months

• Ability to lift up to 40 pounds occasionally

• Resume must not exceed two pages and must be legible/readable

• Excellent customer service skills; communicate tactfully and enforce policies

• Ability to operate safety and other electronic/automated equipment

• Clear English communication; read and comprehend written English policies/directives

Qualifications (Preferred)

• Knowledge of Microsoft Word, PowerPoint, Excel, and Outlook

• Ability to operate a cash register and use the RECTRAC System

Benefits

• Comprehensive U.S. government federal benefits for eligible employees, including health and life insurance, retirement options such as 401(k), paid personal time off, and federal holidays

• Professional development opportunities including training, education, and certification programs

• Access to some on-base facilities (e.g., fitness centers and libraries, where available)