Customer Services Relations Assistant

Quick Facts

• Location: Pililaau Army Recreation Center (PARC), Waianae, Hawaii (Island of Oahu)

Description

Provide independent customer service relations work that supports the well-being and protection of civilian and military guests and government property. Check membership cards, ensure patrons follow facility rules, maintain clean and orderly areas, and support scheduled activities. Provide security through patrolling, routine checks, grounds inspections, incident reporting, and maintaining authorized visitor logs.

Responsibilities

• Check membership cards for facility entry and ensure patrons comply with applicable rules and standards
• Maintain assigned areas in a clean and orderly manner
• Ensure compliance with fire, safety, and security standards; familiarize yourself with the event calendar to inform patrons of scheduled activities
• Provide security by patrolling premises to prevent unauthorized access
• Perform routine security checks to ensure buildings, gates, and equipment are properly locked or secured
• Inspect grounds for fire, break-in, vandalism, or trespassing; report incidents to proper authorities
• Maintain logs of authorized visitors and verify authorized entry
• May operate a motor vehicle

Requirements

• Direct Deposit and Social Security Card required
• Meet qualification/eligibility/background requirements
• One-year probationary period may be required
• Satisfactorily complete an employment verification (E-Verify) check
• Complete all pre-employment checks per AR 215-3, including Tier 1 background investigation
• Work is predominantly outdoors on varied terrain and weather conditions
• Ability to perform essential functions with or without accommodation
• Work schedule may include weekends, weekdays, holidays, rotating shifts, and night duty
• Valid driver’s license required if the role requires driving
• Complete CPR and Basic Multi-Media First Aid Certification within 6 months of employment
• May be required to lift up to 40 pounds occasionally

Qualifications

• Related customer service relations experience
• Excellent customer service skills to communicate tactfully and enforce facility policies, requirements, and rules
• Ability to operate safety and electronic/automated equipment used to protect guests and government property
• Clear English speaking; ability to read and comprehend written English policies and directives
• Ability to work a regular or rotating schedule including evenings/nights, weekends, and holidays
• Preferred: Microsoft Word, PowerPoint, Excel, Outlook
• Preferred: Cash register operation and RECTRAC System

Benefits

A federal career offers a comprehensive benefits package; eligibility depends on the position type. Army NAF employment can provide health and life insurance, 401k/retirement plans, paid personal time off, and federal holidays for eligible employees, plus training and certification opportunities and access to some on-base facilities.