Advanced Medical Support Assistant (Emergency Department)

Note: Content below summarizes the job posting for the role of Advanced Medical Support Assistant (Emergency Department).

Quick Facts

• Role: Advanced Medical Support Assistant (Emergency Department)
• Work schedule: Monday–Friday, 12:00am–8:00am
• Telework: Not authorized
• Virtual: Not a virtual position

Description

Provide advanced administrative and patient support in an interdisciplinary coordinated care delivery model within the Emergency Department. Support patient access and flow by managing scheduling, electronic wait lists, charts/records, consult metrics, and follow-up activities across clinics, specialties, and community resources.

Responsibilities

• Schedule, cancel, and reschedule patient appointments and consults; enter no-show information
• Monitor electronic wait lists and inpatient/outpatient appointments for areas of responsibility
• Prepare for clinic visits; establish and maintain medical outpatient/inpatient charts and administrative records
• Obtain and coordinate patient information related to care and services
• Ensure encounter forms are completed for workload credit
• Verify and update patient demographics and insurance information
• Monitor Interdisciplinary Team setup (including consult category of care) and make needed adjustments
• Coordinate with care teams to review appointment availability (utilization) and adjust schedules as necessary
• Manage consult metrics to validate accuracy and resolve issues
• Participate in team meetings to problem-solve operational issues
• Process secure messaging through MyHealthyVet and coordinate with the care team
• Enter appropriate information into the electronic record; monitor pre-appointment information/requirements for visit readiness
• Use patient systems to verify and validate information, resolve issues, and determine whether a patient requires an immediate appointment
• Identify incomplete encounters and communicate findings to providers; assist in reinforcing the plan of care and self-help solutions
• Coordinate communications with VA medical centers and other agencies as needed (e.g., inpatient-to-outpatient discharge, external facility communications, correspondence for lab results, and follow-up systems)

Requirements

• U.S. citizenship
• Completion of required application steps, including an online assessment
• Proficiency in written and spoken English
• Subject to background/security investigation
• Selectively registered with the Selective Service (for eligible males)
• Onboarding and pre-employment requirements (including acceptable I-9 documentation)
• Participation in the seasonal influenza vaccination program
• High school diploma or equivalent
• For GS-6: 1 year of experience equivalent to GS-5 OR meet the applicable grandfathering provision for current VHA Medical Support Assistants

Benefits

• Comprehensive federal employee benefits package (eligibility depends on position type and full/part-time status)