Advanced Medical Support Assistant

Quick Facts

• Position: Advanced Medical Support Assistant (intermittent)

• Work setting: Inpatient and outpatient

• Schedule: Intermittent; hours may vary (8:00am–4:30pm)

Description

The Advanced Medical Support Assistant independently performs administrative support duties to help deliver healthcare services in an inpatient or outpatient setting. The role supports interdisciplinary teams with clinic operations, patient flow, and continuity of care on an as-needed basis.

Responsibilities

• Advise clinical staff on current administrative processes

• Answer phones, greet patients, and relay messages to appropriate staff

• Schedule, cancel, and reschedule patient appointments/consults; interpret and verify provider orders per VHA scheduling guidelines

• Enter no-show information and monitor appointment requests from electronic sources

• Participate in huddles to determine daily clinic needs and monitor inpatient/outpatient appointments

• Verify and update demographics and insurance at check-in

• Coordinate administrative functions for emergency and non-emergency transfers to other VA facilities or private hospitals

• Determine appointment type based on eligibility status (e.g., TRICARE, sharing agreements, collaterals, research patients, VA employees)

• Assist with inpatient-to-outpatient discharge communications

• Communicate with non-VA medical facilities as needed

• Develop and manage a tracking system for follow-up care (consults and tests)

• Monitor pre-appointment requirements (e.g., X-ray, labwork)

• Evaluate patient information and clinic schedule lists to determine vested status

• Use multiple computer applications to perform assigned duties

• Provide rotational coverage between Montrose and Castle Point campuses

• Other duties as assigned

Requirements

• U.S. citizenship

• Selectively registered (males born after 12/31/1959)

• Proficient in written and spoken English

• Subject to background/security investigation

• Complete online onboarding and pre-employment requirements; REAL ID compliant identification required

• Pass pre-employment physical evaluation

• Seasonal influenza vaccination required

• Complete required documents in the application

• Complete a 1–2 year trial period with certification to continue employment

• Education: High school diploma/GED/equivalent (foreign education must be deemed equivalent)

• Experience: 1 year of creditable experience equivalent to GS-05 Medical Support Assistant duties

• Demonstrate advanced knowledge of technical healthcare processes and related policies/procedures

• Advanced knowledge of medical terminology

• Ability to collaborate and communicate with multiple clinical disciplines and internal/external customers

• Ability to independently set priorities and organize work to meet deadlines

Benefits

• Competitive salary and regular salary increases

• Paid Time Off: 37–50 days annual paid time off per year (annual leave, sick leave, and federal holidays)

• Parental leave: up to 12 weeks paid after 12 months of employment

• Child care subsidy: potential eligibility after 60 days for eligible full-time employees

• Retirement: traditional federal pension (5 years vesting) and federal 401K with up to 5% contributions

• Insurance: federal health/vision/dental/term life/long-term care

• Telework: not available; Virtual: not a virtual position