Information Technology Specialist (Information Security / Customer Support)

Quick Facts

• Focus: Information security and customer support within an IT environment
• Key work: software compatibility assessment, security countermeasures, compliance reviews, and troubleshooting

Description

The Information Technology Specialist role supports IT operations and information security functions, including assessing new software for compatibility and security impact. You will deploy security countermeasures to protect sensitive/classified data, validate equipment and contracts against security guidelines, and troubleshoot hardware/software failures to identify root causes. The position also supports communication and policy/doctrine roles aligned with Inspector General guidance.

Responsibilities

• Assess new software for system compatibility, processing speed, and alignment with technology trends
• Deploy security countermeasures to protect sensitive and classified data on network assets
• Review equipment proposals and contracts for compliance with security guidelines
• Troubleshoot hardware and software failures across system platforms to isolate root errors
• Serve as a professor of Inspector General policy, doctrine, and systems

Requirements

• 1 year of specialized experience managing information automated systems infrastructure; analyzing complex software failures; executing security compliance inspections; administering user profiles; suspending network access during critical security failures
• Must be able to obtain and maintain a Top Secret (TS/SCI) security clearance
• Required to complete a counterintelligence scope polygraph examination
• Subject to suitability/fitness determination based on a background investigation
• One-year probationary period may be required
• Testing Designated Position: applicant testing and random drug testing (sign DA Form 5019 for random drug urinalysis)
• Provide proof of U.S. citizenship
• Foundational qualification requirements within 9 months; resident qualification requirements within 12 months
• 20 hours of Continuous Professional Development (CPD) per work role code
• Ability to lift up to 30 pounds
• Male applicants born after December 31, 1959 must complete Selective Service pre-employment certification

Benefits

A comprehensive U.S. government benefits package is available for eligible federal employees and their families; benefit eligibility depends on the type of position held.