Supervisory IT Specialist (Customer Support)

Quick Facts

• Role: Supervisory IT Specialist (Customer Support)

Description

Supervises staff to ensure situational awareness of a multi-domain integration network and directs planning, design, and delivery of advanced information systems for global customers. Oversees compliance of obligations and costs, safeguards funds and property, and presents analyses and briefings to DoD/DISA leadership on new technologies that improve time and cost efficiencies. Integrates systems development activities and new technologies and oversees incident response support for Network Operations.

Responsibilities

• Manage staff and direct planning, design, and delivery of advanced IT systems
• Ensure multi-domain integration network situational awareness
• Oversee compliance with applicable laws and safeguard funds, property, and assets
• Provide cogent analyses and executive-level briefings on technology enhancements
• Integrate systems development activities and new technologies
• Apply policy, process, procedures, and strategy for interoperable data and system integration services
• Oversee incident response support for the Network Operations team

Requirements

• U.S. citizenship
• Favorable suitability review and security clearance eligibility; must maintain security eligibility
• Selective Service registration/exemption for eligible male applicants
• Complete DoD 8140 Foundational Qualifications within 9 months and Residential Qualification within 12 months
• Mission-essential: cannot be vacated during emergencies without impairing operations; must be removed from Ready Reserve/military recall status per DoDI 1200.07
• Required to report or relocate within the U.S. during local/national emergencies
• Pre-employment and periodic counter-intelligence polygraph exams
• 1-year probationary period for assignment to a supervisory position (plus potential 3-year trial period)
• Demonstrated qualifying experience for GG-14 via at least one year leading enterprise IT policies/standards/architectures OR overseeing computing and communications products for multi-domain integration OR directing enterprise network trouble-call coordination and information assurance directives

Benefits

Comprehensive federal benefits package for employees and their families (eligibility depends on position type and status).