IT Support & Infrastructure Technician

Quick Facts

• Role: IT Support & Infrastructure Technician

• Focus: User support, lab/AV support, identity & endpoint administration, and infrastructure/cybersecurity assistance

Description

You will provide on-site and remote user support for employees, teachers, and students and handle requests in a ticketing system (ALVAO). You will prepare computer labs and AV technology for teaching, administer user accounts and permissions in Active Directory and Microsoft 365/Entra ID, and install/maintain computers, notebooks, printers, and peripherals with updates and malware protection. Based on your skills, you will also support servers, virtualization, networking/Wi‑Fi, backups, and cybersecurity measures.

Responsibilities

• Handle user support requests on-site and remotely via ALVAO ticketing

• Prepare computer classrooms and AV equipment (install learning software, daily checks, hybrid teaching and streaming support)

• Manage user accounts and permissions in Active Directory, Microsoft 365, and Entra ID

• Install and maintain endpoints and peripherals (including updates and malware protection)

• Support infrastructure tasks: servers, virtualization, networks, Wi‑Fi, and backups

• Help implement security measures (MFA, network segmentation, monitoring, logging)

• Maintain IT asset and stock records and support purchase specifications and inventory

• Write clear user guides and coordinate with vendors and developers

Benefits

• Work in a friendly IT team at the university campus in České Budějovice (Okružní street) and the branch in Kněžská street

• Position is suitable for graduates with a strong technical foundation and motivation to learn