IT Support Technician (L1/L2)

Quick Facts

• L1/L2 level user IT support
• Ticket handling and coordination with users
• Windows/Microsoft and Active Directory support
• Network and Wi‑Fi troubleshooting

Description

You will provide technical IT support to users, resolve tickets from a central ticketing system, and handle day-to-day hardware and software requests. The role includes basic diagnostics and problem solving for Wi‑Fi and networking, as well as hardware support for PCs, notebooks, printers, and scanners. You’ll administer users in Active Directory, prepare devices for new users, and work closely with the central IT team while communicating with external partners when needed.

Responsibilities

• Provide technical IT support to end users
• Resolve tickets and coordinate with users through a central ticket system
• Handle basic HW/SW requests in daily operations
• Install network components and perform basic network/Wi‑Fi diagnostics
• Support hardware (PCs, notebooks, printers, scanners, etc.)
• Manage users in Active Directory and support internal systems (create users, adjust folders)
• Install and prepare devices for new users
• Coordinate with external vendors and partners
• Occasional business trips
• Report directly to the IT manager

Requirements

• Prior experience in providing IT support
• Solid knowledge of hardware, PC building, peripherals, and basic network infrastructure
• Communicative English for collaboration with the central team
• Knowledge of Windows and Microsoft products
• Ability to work independently, take responsibility, and complete tasks
• Strong communication and organizational skills
• Willingness to learn new things and technologies
• Active B driver’s license

Benefits

• International company background with long-term presence in the Czech market
• Opportunities for professional and technical growth
• Stable team with onboarding and full team support
• Flexible working hours
• Permanent employment contract
• Occasional home office