Functional Support Analyst (Loan IQ)

Quick Facts

• Role: Functional Support Analyst (Loan IQ)

• Location/Work model: Warsaw (hybrid; standard 3 days per week in the office)

• Project budget: up to 90 PLN/h + VAT (depending on experience and scope)

Description

You will provide functional support for Finastra Loan IQ used for structured finance funding processes and loan operations. The role includes analyzing and resolving user requests and production incidents (first-line support), monitoring the production environment, and coordinating incident handling with users, business stakeholders, and technical teams. You will also participate in Agile ceremonies, prepare and maintain operational support documentation, perform release sanity checks, and serve as the Single Point of Contact (SPOC) for a project team.

Responsibilities

• Provide first-line functional support for Finastra Loan IQ

• Analyze and resolve user requests and production incidents

• Monitor production environments to identify potential issues and ensure continuity

• Coordinate incident support and communicate with users and stakeholders

• Analyze functional and technical problems using Loan IQ and SQL

• Handle tickets according to priority and validate the legitimacy of reported needs

• Collaborate with developers and support teams in France, India, and North America

• Act as SPOC for a selected project team

• Participate in Agile meetings, solution reviews, and production maintenance prioritization

• Prepare and update operational documentation and support procedures

• Run release sanity checks after production deployments

• Identify improvements to increase quality and efficiency of support processes

• Share information and tickets between teams across different regions

Requirements

• Practical, hands-on knowledge of Finastra Loan IQ and structured finance/loan business processes

• Solid SQL knowledge for data analysis and diagnostic support

• Experience in analyzing and resolving user requests and production incidents

• Analytical thinking and ability to solve problems independently

• User-oriented mindset and commitment to support quality

• Strong written and verbal communication, including incident communication

• Ability to set priorities and manage multiple tickets in parallel

• Continuous improvement mindset and ability to document solutions

• Ability to work effectively in an international project environment

• Advanced English (C1) for business and technical communication

Benefits

• Opportunity to work across diverse projects (Software, Embedded, Data, Cloud Services)

• Engagement in additional pre-sales and expert initiatives

• Access to medical care, a sports card, and a benefits cafeteria platform