Workplace Research Manager

Quick Facts

• Role: Workplace Research Manager (individual contributor)
• Focus: End-to-end mixed-methods employee and workplace research
• Collaboration: Workplace Innovation (Pilots, Space Insights) and global stakeholders

Description

The Workplace Research Manager designs and executes mixed-methods research to generate insights that help the organization continuously improve employee and customer experiences across its offices. The role owns the employee research workstream for workplace pilots (baseline, in-flight, and post-pilot) and conducts exploratory discovery, qualitative fieldwork, and integrations of multi-source evaluation data (including spatial telemetry and survey sentiment) to produce actionable recommendations. AI tools and automated workflows are used to accelerate synthesis and reporting.

Responsibilities

• Partner with Pilots and Space Insights across the pilot lifecycle, from discovery and success metrics to final readouts and recommendations
• Design, field, and deliver baseline, in-flight, and post-pilot insights evaluating physical layouts, furniture concepts, workplace programs, and technology
• Conduct exploratory discovery and on-site qualitative fieldwork (e.g., in-depth interviews, discovery workshops, intercept interviews, guided walk-and-talks, ethnographic research)
• Integrate spatial telemetry (occupancy patterns, room utilization metrics) with employee research findings and survey sentiment to co-develop recommendations
• Identify and incorporate AI tools and automated workflows across the research lifecycle
• Stay current on workplace trends to inform research roadmaps

Requirements

• 4+ years of applied research experience focused on human-environment interactions, workplace strategy, environmental psychology, applied behavioral science, corporate real estate, or related areas with a strong mixed-methods foundation
• Experience designing and conducting mixed-methods studies to evaluate physical spaces, furniture, and workplace layouts, including assessing impact on employee sentiment and behavior pre- and post-occupancy
• Hands-on qualitative fieldwork experience, paired with quantitative data literacy to interpret and contextualize spatial and numerical metrics alongside employee sentiment and qualitative feedback
• Ability to translate ambiguous workplace challenges into focused, agile research plans
• Ability to manage multiple concurrent project timelines and synthesize inputs into clear presentations for multidisciplinary partners

Benefits

• Time off programs
• Medical, dental, and vision insurance
• Mental health support
• Paid parental leave
• Life and disability insurance
• 401(k)
• Employee stock purchasing program