Lead Medical Support Assistant

Quick Facts

• Lead clerk role for Medical Support Assistant (MSA) staff within assigned primary care area(s)
• Supports administrative scheduling and coordination for diagnostic testing and consultative clinical services
• Monitors performance, quality assurance, access-to-care measures, and compliance requirements

Description

Lead Medical Support Assistant (MSA) serves as the lead clerk for MSA staff in a designated area(s). The role interfaces with VA and non-VA healthcare partners to coordinate outpatient administrative workflows, including scheduling, appointment coordination, enrollment/eligibility, and beneficiary travel questions. The position also supports performance measures, assurance/performance improvement activities, and compliance with confidentiality and Joint Commission standards.

Responsibilities

• Manage staffing requirements and adjust team workflow priorities to meet team and patient needs
• Follow up on pending issues and understand the impact of incomplete work across multiple clinics
• Provide administrative support to physicians, physician assistants, nurses, nurse practitioners, dietitians, social workers, and other staff
• Coordinate outpatient scheduling for diagnostic testing and consultative appointments
• Support administrative functions related to patient care in multiple outpatient clinics, including review of clinic procedures and regulations
• Perform clerical duties and administrative tasks, including enrollment/eligibility and beneficiary travel inquiries
• Use computer systems and applications to accurately enter and extract information
• Participate in VHA network performance measures (revenue, customer service, access to care, and quality)
• Assist with assurance/performance improvement principles and conduct quality assurance/process improvement checks
• Support compliance with Joint Commission requirements (patients’ rights, emergency preparedness, information security, ethical conduct, environment of care), including answering surveyor questions

Benefits

A career with the U.S. government provides a comprehensive benefits package. Eligibility depends on the type of position (full-time, part-time, or intermittent).