Supervisory Medical Support Assistant

Quick Facts

• Role: Supervisory Medical Support Assistant (GS-8)

• Hours: 8:00am–4:30pm

• Telework: Not authorized

• Virtual: Not a virtual position

Description

Supervise medical administrative support for clinic operations, including scheduling, patient information intake, record/chart management, and encounter documentation. Monitor outpatient and inpatient appointments and electronic wait lists, coordinate patient care information, and maintain accurate demographics and insurance details. Lead consult metric tracking, support the interdisciplinary care plan, and resolve operational issues through team collaboration.

Responsibilities

• Schedule, cancel, and reschedule patient appointments/consults

• Enter and track no-show information; monitor electronic wait lists

• Prepare for clinic visits and maintain outpatient/inpatient medical charts and administrative records

• Monitor inpatient and outpatient appointment activity for assigned areas

• Obtain medical information from patients and coordinate related care actions

• Ensure encounter forms are completed to obtain appropriate workload credit

• Verify and update patient demographics and insurance information

• Monitor interdisciplinary team setup (including consult category of care) and adjust as needed

• Reinforce the plan of care and self-help solutions with the team

• Manage and validate consult metrics; identify and resolve metric issues

• Provide input in team meetings to solve operational problems and improve procedures

• Supervise at least one subordinate team leader/supervisor or equivalent administrative patient support staff, including work assignments, performance evaluations, training, and disciplinary action as needed

Requirements

• U.S. citizen; proficient in spoken and written English

• Six months of clerical/office/customer service/administrative experience (or qualifying education/high school diploma, or an equivalent combination)

• For GS-8: one year experience equivalent to leading/supervising medical support/admin patient support staff (GS-7 level)

• Subject to background/security investigation and required onboarding/online assessment steps

• Selective Service registration required for applicable males

• Seasonal influenza vaccination requirement

• Must meet I-9 pre-employment identification requirements

Benefits

A federal benefits package is available for eligible employees; eligibility depends on position type and hours.

Additional Information

A 1-year trial period may be required, during which the agency evaluates fitness and whether continued employment advances the public interest.