Advanced Medical Support Assistant

Quick Facts

• Role: Advanced Medical Support Assistant (AMSA)
• Service area: Radiology/Nuclear Medicine
• Schedule: Mon–Fri, 8:00am–4:30pm
• Telework: Ad-hoc; not a virtual position

Description

The Advanced Medical Support Assistant supports radiology and nuclear medicine access to care by coordinating imaging appointments within an interdisciplinary model. The role verifies pre-appointment and pre-procedure requirements (including X-ray/lab needs and MRI safety screening), validates exam/order details, and manages scheduling lists using patient systems and reporting tools. Responsibilities also include patient communications, coordinating community care scheduling, updating insurance information, and supporting patient safety and portal registration/utilization.

Responsibilities

• Coordinate scheduling by participating in team huddles, setting priorities, and meeting imaging scheduling deadlines.
• Communicate with patients, radiologists, technologists, referring services, nurses, other VA medical centers, and external/non-VA agencies.
• Monitor and verify pre-appointment requirements; evaluate labs and screening needed for MRI/PET exams.
• Run and validate radiology data reports/dashboards and ensure correct disposition of orders per policy.
• Verify pre-procedure workup completion before procedures and ensure the correct physician-ordered exam is scheduled.
• Perform administrative follow-up on orders/consults; help educate providers and support shared patients.
• Coordinate with Office of Community Care for radiologic/nuclear medicine procedures performed in the community.
• Support patient safety using two identifiers and ensure demographics are updated to reduce returned mail and improve contactability.
• Explain and support VA insurance collection mandate by collecting, scanning, and updating third-party insurance information.
• Promote Veteran registration and utilization of My HealtheVet (MHV).
• Schedule appointments in appropriate scheduling packages; instruct patients on preparation steps; handle STAT requests and patient arrival notifications.

Requirements

• U.S. citizenship
• High school diploma, GED equivalent, or proficiency certificate
• Proficiency in written and spoken English
• Completion of all required application steps, including required online assessment
• Background/security investigation required
• Selective Service registration (for males born after 12/31/1959)
• Complete online onboarding and provide acceptable pre-employment identification documents (REAL ID compliance required after May 7, 2025)
• Seasonal influenza vaccination required
• Trial period (1–2 years) as a condition of employment

Benefits

A comprehensive federal employee benefits package is provided; eligibility depends on the position and work schedule.