Medical Support Assistant (Advanced) - Enrollment and Eligibility

Quick Facts

• Role: Advanced Medical Support Assistant (MSA) — Enrollment and Eligibility & Registration

• Work schedule: Monday to Friday, 8:00 am to 4:45 pm

Description

The Advanced Medical Support Assistant serves in the Enrollment and Eligibility Department as a highly technical expert and primary gateway for Veterans seeking care and benefits across the VA Health Care System. The role focuses on determining health eligibility, identifying copay requirements based on Priority Group assignment and Means Testing, and ensuring accurate registration and encounter data. You will also provide enrollment and eligibility guidance to service and facility leadership while collaborating with clinic teams and patients.

Responsibilities

• Provide enrollment and eligibility guidance to service and facility leadership; support management information components for health eligibility programs.

• Enter, analyze, and verify health eligibility data, including accurate mathematical computations for income assessments.

• Review and correct discrepancies in the Incomplete Encounter Management Module (IEMM) to prevent encounter transmission (e.g., missing registration elements, incorrect period of service, conflicting information, Z07/405 errors, missing county codes).

• Use VA eligibility software to enroll eligible beneficiaries for health care benefits.

• Support clinic access contingency plans by adjusting appointment times/locations/dates and shifting patients to other providers when coverage conflicts occur.

• Screen and answer phone calls courteously and timely, apply privacy rules, and follow established processes to provide information.

• Communicate with Veterans and families in person and on the phone with compassion and sensitivity.

• Independently manage responsibilities with minimal supervision by setting priorities and deadlines and adjusting workflow to meet team and patient needs.

• Participate in daily huddles and weekly team meetings to support patient care planning and management.

Requirements

• U.S. citizenship

• Selectively register for the Selective Service (males born after 12/31/1959)

• Proficiency in written and spoken English

• Subject to background/security investigation

• Complete required online onboarding and pre-employment documentation (I-9); REAL ID compliant identification required (effective May 7, 2025)

• Participate in the seasonal influenza vaccination program (required)

• Complete all “Required Documents” in the announcement

• Serve a 1–2 year trial period as a condition of employment

• Education: high school diploma or equivalent

• For GS-6: 1 year of creditable experience equivalent to GS-5 in inpatient/outpatient health care delivery with related administrative/scheduling responsibilities

• Advanced knowledge of technical health care access and patient scheduling concepts

• Advanced knowledge of medical terminology

• Ability to communicate tactfully and effectively (phone, in person, electronically, and in writing) with interdisciplinary clinical teams and external customers

Benefits

• Competitive salary and regular salary increases

• Paid Time Off: 37–50 days annual paid time off per year (annual leave, sick leave, and paid federal holidays)

• Possible credit toward annual leave accrual based on prior work or military service

• Paid parental leave (after 12 months of employment)

• Child care subsidy eligibility (after 60 days; income-based)

• Retirement: traditional federal pension (with vesting) and federal 401(k) with up to 5% contributions

• Insurance: federal health/vision/dental/term life/long-term care with potential carryover into retirement

• Telework: Ad hoc telework available (not a virtual position)

• Comprehensive federal employee benefits package (eligibility depends on position type)