Supervisory Program Analyst

Quick Facts

• Role: Supervisory Program Analyst (Health Administration Service)

Description

Supervise oversight and guidance for VA eligibility and enrollment operations, including data management, training, and daily coordination of staff workflows. Ensure accurate, timely, and consistent patient data entry, and produce reporting for management. Support compliant scheduling processes, pre-registration updates (demographics and insurance), and investigate clinical administrative patient complaints.

Responsibilities

• Coordinate mechanisms to support successful data entry and data quality

• Ensure accurate, timely, consistent data entry into the medical center database

• Establish and coordinate in-depth training with the HAS Trainer

• Collect, compute, and report data related to patient care activities (monthly/quarterly/annually)

• Determine best methods for obtaining, computing, and reporting requested information

• Provide advanced computing support, leadership, and guidance in a rapidly changing environment

• Manage daily telephone and in-person contact with physicians, nurses, technical support staff, Veterans, families, and Veteran Service Officers

• Prepare draft correspondence for inquiries from Veterans and elected officials (final correspondence comes from the Chief HAS office)

• Investigate clinical administrative patient complaints and prepare written responses

• Oversee staff telephone communications and ensure compliance with VA directives, policies, and procedures

• Ensure incomplete encounter and action-required reports run daily and correct errors

• Ensure scheduling responsibilities follow the VHA Scheduling Directive (VSE/GUI, Recall System, Electronic Wait List, NEAR) and coordinate training with the HAS Trainer

• Assure staff update patient demographic information during check-in using the Pre-registration menu and gather insurance information via insurance scanners or card entry

• Perform other duties as assigned

Requirements

• U.S. citizenship

• Completion of required application steps, including an online assessment

• Selective Service registration (if applicable)

• Subject to background/security investigation

• Complete online onboarding and provide acceptable identification; REAL ID compliant identification required (effective May 7, 2025)

• Seasonal influenza vaccination requirement for VA healthcare personnel

• Ability to complete a 1-year probationary period with public interest evaluation

• Meet GS-11 qualification standards by the closing date: specialized experience at GS-9 equivalent, or qualifying education, or an approved combination

• For current federal employees: meet time-in-grade requirements (52 weeks at GS-9 for GS-11)

Benefits

A comprehensive U.S. government benefits package is available; eligibility depends on position type and status.