Medical Support Assistant (Advanced)

Quick Facts

• Role: Medical Support Assistant (Advanced)
• Focus: Administrative and scheduling support for patient care and access to community care

Description

The Medical Support Assistant (Advanced) provides administrative work related to patient care across clinics, outpatient units, and scheduling call centers. You will coordinate with care teams to manage community care consults via CPRS, ensure approvals are addressed, contact patients for provider and appointment preferences, schedule and prepare for appointments, and confirm attendance and documentation from community providers. You will also maintain electronic wait lists and keep patient demographic information accurate.

Responsibilities

• Review clinic utilization using reports and coordinate with the patient care team
• Receive and process community care consults through CPRS
• Confirm that approval processes are completed by the appropriate nurse/provider
• Contact veterans to determine desired community care provider and preferred date/time
• Schedule, reschedule, cancel, and manage no-shows or add-on appointments per guidelines
• Prepare pre-appointment documents and monitor readiness requirements
• Verify patients attended appointments and obtain medical documentation from community providers
• Manage and validate electronic wait list accuracy and resolve issues
• Communicate throughout the scheduling process to meet patient, provider, and facility requirements
• Validate and update patient demographic/contact information
• Participate in team huddles/meetings to plan and manage patient care

Requirements

• U.S. citizenship
• Proficient in written and spoken English
• Successful completion of all application steps, including an online assessment
• Subject to background/security investigation
• Selective Service registration (for eligible males)
• Complete online onboarding and pre-employment requirements with acceptable identification
• Pass pre-employment physical evaluation
• Seasonal influenza vaccination program participation required
• High school diploma/GED/equivalent or proficiency certificate
• For GS-06: demonstrate required KSAs via resume (including advanced knowledge of scheduling/access to care, policies affecting patient flow, and medical terminology) and one year of creditable experience equivalent to GS-05

Benefits

• Comprehensive federal benefits package (eligibility depends on position type)