Technical Delivery & Customer Success Manager (AI-Driven)

Quick Facts

• Role: Technical Delivery & Customer Success Manager (AI-Driven)

• Focus: Own delivery outcomes for enterprise integrations and ongoing operations

• Collaboration: Product, Engineering, Support, and global enterprise customers

• Location/Work mode: Prague 6 (Blox Offices), hybrid (at least 3 days/week in office)

Description

Own customer integrations, deployments, and ongoing operations for complex enterprise initiatives. Act as the primary point of contact for selected international B2B enterprise accounts, bridging product, engineering, support, and customers to remove blockers and deliver results. Use an AI-first, hands-on mindset to accelerate delivery with demos, prototypes, and proof-of-concepts.

Responsibilities

• Drive delivery & keep projects moving: own integrations, deployments, and ongoing operations; track tickets, commitments, dependencies, and risks; ensure clear ownership, decisions, and follow-through

• Bridge teams and customers: connect Product, Engineering, Support, and customers to remove blockers

• Build strong customer partnerships: lead regular customer communication, manage expectations, and handle escalations

• Translate needs to solutions: convert customer needs into actionable technical requirements and solutions; determine when Engineering involvement is needed

• Feed product improvements: bring customer insights back to Product

• Think & act AI-first: use AI to improve workflows and independently build demos, prototypes, and proof-of-concepts

Requirements

• Proven track record delivering results in Technical Delivery, Customer Success, or Program Management in a technology company

• Successfully managed relationships with international B2B enterprise customers (ideally in the US)

• Thrive in complex cross-functional ownership-focused roles

• Confident with senior executives and comfortable collaborating with technical teams

• Ability to dive into customer technical needs and shape the right solutions

• Comfortable working with hardware and understanding software + connected devices

• AI-first approach and enthusiasm for using AI in day-to-day delivery

• Fluent in Czech or Slovak; English at C1+ level

• Based locally in Prague 6

Benefits

• Autonomy to make decisions and influence delivery and product improvements, working closely with the CPO

• Opportunity to travel internationally and meet customers in person

• Flexible hours and hybrid work setup with a well-equipped office

• Full-time role as an employee or freelancer