Implementation Specialist (Loyalty Solutions)

Quick Facts

• Role: Implementation Specialist (Loyalty Solutions)

• Focus: Configuring and implementing loyalty-program systems for international clients

Description

You will support the implementation of loyalty systems by translating client business requirements into precise system settings. Your work includes configuring promotions and rewards, validating configurations through testing, and helping clients understand system functionality. You will collaborate with IT and Product Management and participate in client-site meetings when needed.

Responsibilities

• Configure offers, including technical setup of promotional mechanisms and rewards in the loyalty system (Promo Designer)

• Handle data and work with product and customer data for program maintenance

• Test configurations to ensure correctness and alignment with client expectations

• Provide subject-matter support and act as a guide to the system for clients

• Participate in projects with IT and Product Management

• Join client meetings at client offices as part of ongoing project work

Requirements

• Minimum 2 years of professional experience working with customers

• Very good command of English and Polish (at least C1)

• Excellent communication skills and ability to work in a team; ease in sharing knowledge

• Analytical, process-oriented and algorithmic thinking to translate business needs into logical system rules

• Availability for occasional business travel (about 1–2 times per year for ~1 week)

• Loyalty domain knowledge and IT solutions (preferred)

• Retail or Fuel project experience (preferred)

• Openness to new technologies and daily use of AI tools (preferred)

• Additional language: Spanish, Portuguese, or Arabic (preferred)

• Agile/Waterfall/PMI, SQL, HTML, databases, Jira, and Confluence (a plus)

Benefits

• Private medical care via Allianz

• Cafeteria benefits system (e.g., Multisport support, culture, rest, sports, shopping)

• Hybrid work after onboarding (2 days remote, 3 days office)

• Access to advanced AI tools and Google Workspace

• Professional development and real influence on business decisions

• Bike-friendly facilities and parking support