Business Analyst (CRM & Digital)

Quick Facts

• Role: Business Analyst (CRM & Digital)

• Work model: 100% remote

• Industry: Banking

Description

You will join a team responsible for developing CRM communication across digital channels for a major Polish bank. The role helps clients make informed financial decisions, increases engagement, and supports the bank’s business goals by turning business needs into effective digital communication solutions. You’ll focus on positive customer experience and close alignment between business requirements and communication scenarios.

Responsibilities

• Analyze and refine CRM communication business requirements

• Collaborate with business stakeholders and teams delivering digital communication

• Design and develop communication scenarios for digital channels

• Ensure consistency, quality, and usability of customer-facing communications

• Participate in testing and verify implemented solutions

• Identify improvements that increase communication efficiency and customer experience

• Support business users and contribute to training activities

Requirements

• 2–5 years of experience in business analysis or a CRM-focused analyst/specialist role

• Ability to work effectively with various stakeholders

• Independence, attention to detail, and good organization

• Strong interest in analyzing customer needs and translating them into business solutions

Benefits

• Long-term collaboration

• Technical training, certifications, and skill development

• Mentoring and community support via Competence Center

• Clear career path

• Employee benefits package (Multisport, private medical care, life insurance)

• Friendly work environment and team integration activities